Welcome to Zyra Creation. By placing an order on our website, you agree to the following Terms & Conditions.
Products
- Zyra Creation offers fashion jewellery including earrings, bracelets, watches, pendants, necklaces and other accessories.
- Product colors may vary slightly due to lighting or screen settings.
Order & Delivery
- Please provide the correct name, address and contact number while placing your order.
- Once an order is confirmed, it cannot be cancelled after it has been shipped.
- Delivery timelines may vary depending on your location and courier service.
Return & Replacement Policy
We only accept returns or replacements in the following cases:
- You receive the wrong product.
- You receive a damaged product.
- You receive a product with a manufacturing defect.
- The product received has a different design or different color than the one you ordered.
Video Proof is Mandatory
- An unboxing video must be recorded from the moment the sealed package is opened.
- The video must be continuous, clear and unedited.
- Claims without a proper unboxing video will not be accepted.
Return Conditions
- The product must be unused, unworn and in its original packaging.
- Returns are accepted only after our quality verification.
- Used, damaged by the customer, or modified products are not eligible for return or replacement.
Refund
- Approved refunds, if applicable, will be processed as per Zyra Creation’s refund policy or replacement process.
Contact
For any order-related issues, please contact our customer support within 24 hours of delivery with your order details and the required video proof.
Thank you for shopping with Zyra Creation.