Refund & Returns Policy

Last Updated: 27 August 2026

At Zyra Creation, we want you to receive your order exactly as you expected.

Because jewellery is a fashion and personal-use product, we have a limited return policy. This Refund & Returns Policy explains when a product may be returned, replaced, or refunded and the process you need to follow.

By placing an order with Zyra Creation, you acknowledge and agree to this policy, subject to your rights under applicable law.

1. Our Return Policy at a Glance

We accept returns primarily when you receive a product that is:

  • Defective;
  • Damaged;
  • Incorrect;
  • Different from what you ordered;
  • Missing from your order; or
  • Otherwise materially incorrect.

We do not accept returns simply because you changed your mind or no longer want the product.

All return requests must generally be raised within 24 hours of delivery.

2. Change-of-Mind Returns

Zyra Creation does not generally accept returns or refunds for change-of-mind reasons.

This includes situations where:

  • You no longer want the product;
  • You changed your mind after receiving it;
  • You don’t like the product;
  • The product does not suit your personal style;
  • You found another product you prefer;
  • You ordered the wrong design;
  • You expected a different appearance despite the product matching its listing.

Please carefully review the product photographs, description, specifications, and other information before placing your order.

This restriction does not apply where the product is defective, damaged, incorrect, materially different from its listing, or where applicable law provides otherwise.

3. 24-Hour Return Window

If you receive an eligible defective, damaged, incorrect, or incomplete order, you must contact Zyra Creation within 24 hours of delivery.

The 24-hour period begins when the delivery is recorded as completed by the applicable delivery partner.

We strongly recommend inspecting your package immediately after delivery.

Requests submitted after the 24-hour period may not be accepted unless applicable law requires otherwise.

4. Unboxing Video Requirement

For damaged, defective, incorrect, missing, or incomplete order claims, Zyra Creation may require a continuous, unedited unboxing video.

The video should show the complete process from the unopened package through to the inspection of the product.

The video should clearly show:

  1. The unopened package;
  2. The shipping label;
  3. The condition of the package before opening;
  4. The opening of the package;
  5. All products and packaging inside;
  6. The product received;
  7. Any damage, defect, missing item, or discrepancy.

The video should be:

  • One continuous recording;
  • Unedited;
  • Without cuts;
  • Without pauses;
  • Without stopping and restarting the recording.

Customers should retain the original packaging and shipping materials until the return or complaint has been resolved.

This requirement helps us investigate claims fairly and protect both customers and Zyra Creation against fraudulent or inaccurate claims.

The absence of a video may make it more difficult for us to verify a claim, but this requirement does not remove any consumer rights that cannot legally be excluded.

5. What Qualifies for a Return?

A return may be considered where you receive:

Defective Product

Examples may include:

  • Manufacturing defect;
  • Broken component on arrival;
  • Faulty clasp or fastening mechanism;
  • Missing decorative component;
  • Material or manufacturing issue;
  • Product that does not function as reasonably intended.

Damaged Product

Where the product arrives damaged or broken.

Wrong Product

Where Zyra Creation sends a product different from the product ordered.

Missing Product

Where one or more products paid for in an order are missing.

Materially Incorrect Product

Where the product received materially differs from the product description or order in a manner that qualifies for a remedy under applicable law.

Each claim will be reviewed individually.

6. What Does NOT Qualify as a Defect?

The following generally do not constitute a manufacturing defect:

  • Minor variations in colour;
  • Minor differences caused by screen/display settings;
  • Normal variations in finish;
  • Minor manufacturing variations that do not materially affect the product;
  • Changes caused by normal wear;
  • Scratches caused after delivery;
  • Damage caused by improper use;
  • Tarnishing or discolouration resulting from exposure to chemicals or improper care.

Products described as anti-tarnish are designed to resist tarnishing under normal and appropriate usage conditions. Anti-tarnish does not mean that the jewellery is guaranteed never to tarnish or change appearance.

7. Wrong Size Selected by Customer

Customers are responsible for selecting the appropriate size where size options are provided.

If you select the wrong size yourself, the product will generally not qualify for a return or exchange solely because it does not fit.

However, if Zyra Creation sends a different size from the size ordered, the issue may qualify as an incorrect-product claim.

8. Wrong Product Sent by Zyra Creation

If Zyra Creation sends you a product different from the product you ordered:

  1. Contact us within 24 hours of delivery;
  2. Provide the required information and evidence;
  3. We will arrange a return pickup;
  4. The return pickup will be arranged at Zyra Creation’s cost;
  5. Once the incorrect product is returned and verified, we will send the correct product, subject to availability.

If the correct product is unavailable, we may offer an appropriate alternative resolution, which may include a refund.

9. Damaged or Defective Product

If your product arrives damaged or has a confirmed manufacturing defect:

  1. Contact Zyra Creation within 24 hours;
  2. Provide the required photographs/video and order details;
  3. We will review the claim;
  4. If approved, we will arrange the return pickup;
  5. Once the product is received and inspected, we will generally send a replacement if the product is available.

If a replacement is unavailable, Zyra Creation may provide a refund of the eligible product amount.

10. Missing Product

If an item is missing from your order, you must report the issue within 24 hours of delivery.

For example, if you ordered a necklace and earrings combo but received only one component, please contact us immediately.

After reviewing the available evidence, Zyra Creation may:

  • Send the missing product; or
  • Refund the amount attributable to the missing product.

The appropriate resolution will depend on the circumstances and product availability.

11. Partial Returns and Refunds

If only one product in a multi-product order is defective, damaged, incorrect, or missing, the return/refund will generally apply only to the affected product.

The entire order does not automatically qualify for a refund merely because one product has an issue.

For example:

If an order contains three products and one product is confirmed defective, the refund or replacement will generally relate only to that affected product.

12. Products Damaged by the Customer

Products damaged after delivery due to customer use, handling, storage, or other actions are not generally eligible for return or refund.

This may include:

  • Broken chains caused by pulling or mishandling;
  • Scratches;
  • Bent components;
  • Damaged clasps;
  • Lost stones or decorative elements;
  • Damage caused by impact;
  • Damage caused by chemicals;
  • Damage caused by improper storage;
  • Damage caused by misuse;
  • Other customer-caused damage.

13. Jewellery Care and Returns

Customers should follow the recommended jewellery-care instructions.

Jewellery should be protected from unnecessary exposure to:

  • Perfume;
  • Deodorant;
  • Lotions;
  • Cosmetics;
  • Oils;
  • Chlorine;
  • Salt water;
  • Cleaning chemicals;
  • Excessive moisture;
  • Harsh chemicals.

Damage or appearance changes caused by improper care or chemical exposure may not qualify as a defect.

14. Earrings and Hygiene

For hygiene reasons, earrings are generally not eligible for return once opened or worn, except where the product is defective, damaged, incorrect, or another remedy is required under applicable law.

Customers should carefully inspect their order and report any eligible issue within the applicable 24-hour period.

15. Sale and Clearance Products

Products specifically identified as:

  • Sale;
  • Clearance;
  • Final Sale; or
  • Non-returnable;

are generally not eligible for return or exchange.

This restriction does not apply where applicable law requires a remedy for a defective, incorrect, or otherwise legally actionable product.

16. Return Condition Requirements

For an approved return, the product should generally be:

  • Unused;
  • Unworn;
  • In its original condition;
  • In the original packaging;
  • Accompanied by applicable tags or labels, where provided;
  • Free from scratches or signs of use;
  • Free from customer-caused damage;
  • Accompanied by the relevant order information.

Products that have been worn, altered, damaged, washed, modified, or otherwise changed after delivery may not qualify for return.

17. Return Approval

Submitting a return request does not automatically mean that the return has been approved.

Zyra Creation may review:

  • Order information;
  • Customer photographs;
  • Unboxing video;
  • Product condition;
  • Packaging;
  • Shipping information;
  • Other relevant evidence.

If the return is approved, we will arrange the applicable return pickup.

18. Return Pickup

For an approved eligible return, Zyra Creation will arrange the return pickup through an appropriate delivery partner.

Customers should not independently send the product back unless specifically instructed by Zyra Creation.

The product should be securely packed and returned with the original packaging where applicable.

19. Return Pickup Attempts

Our delivery partner will generally make up to three pickup attempts.

The customer is responsible for being available at the agreed pickup address.

If the customer repeatedly fails to make the product available for pickup, the return may be cancelled or require further coordination.

Any further action will depend on the circumstances and applicable law.

20. Return Inspection

Once the returned product reaches Zyra Creation, it will be inspected.

The inspection generally takes 2–3 business days after receipt of the returned product.

We may verify:

  • Product condition;
  • Whether the returned product matches the order;
  • Signs of use or wear;
  • Damage;
  • Packaging;
  • Product defect;
  • Return eligibility;
  • Evidence provided by the customer.

21. Rejected Returns

A return may be rejected if, after inspection, the product:

  • Shows signs of use or wear;
  • Has been damaged by the customer;
  • Has been altered or modified;
  • Is missing required components;
  • Is returned without required original packaging where applicable;
  • Does not match the product originally supplied;
  • Does not have the claimed defect;
  • Does not correspond with the submitted return claim;
  • Is a non-returnable sale/clearance product;
  • Does not otherwise satisfy the applicable return conditions.

If a return is rejected, Zyra Creation may return the product to the customer.

22. Refund Processing

Where a refund is approved, Zyra Creation will process the refund after the returned product has been received and inspected.

The inspection generally takes 2–3 business days.

Once approved, the refund will be processed through the applicable refund method.

The time taken for the refunded amount to appear in the customer’s account may depend on the relevant bank or payment service provider.

23. Prepaid Order Refunds

For prepaid orders, an approved refund will generally be issued to the original payment method used for the purchase.

The applicable product amount will be refunded after the return has been received and approved.

24. Cash on Delivery Refunds

For Cash on Delivery orders, approved refunds will generally be processed through bank transfer.

Customers may be asked to provide accurate bank-account details required to process the refund.

Customers are responsible for ensuring that the refund information provided to Zyra Creation is correct.

25. COD Charges

The ₹50 Cash on Delivery charge is not included in the refund amount.

Where a return/refund is approved for a COD order, Zyra Creation will generally refund the eligible product amount, excluding the ₹50 COD charge.

Any different treatment required under applicable law will prevail.

26. Refund for Missing Products

Where an approved claim relates to a missing product, Zyra Creation may refund the amount attributable to the missing product rather than the entire order.

The exact refund amount will depend on the product and order details.

27. Refund After Order Refusal

If a prepaid order is refused or not accepted after dispatch and subsequently returned to Zyra Creation, we will contact the customer after receiving the returned shipment.

Where a refund is appropriate, the refund will be processed according to the applicable refund procedure.

For Cash on Delivery orders, there is no payment to refund because the order was not paid for at delivery.

28. No Automatic Refund for Delivery Refusal

Refusing delivery does not automatically create a right to a refund of every amount associated with the order.

The applicable refund will depend on:

  • Whether the order was prepaid;
  • Whether the order has returned to Zyra Creation;
  • The reason for refusal;
  • Applicable shipping/COD charges;
  • The applicable cancellation and return policy;
  • Applicable law.

29. How to Request a Return

To request a return, contact Zyra Creation within 24 hours of delivery.

Please provide:

  • Order number;
  • Name;
  • Mobile number;
  • Product name;
  • Description of the issue;
  • Photographs, where requested;
  • Continuous unboxing video, where requested;
  • Other information reasonably necessary to investigate the claim.

You can contact us through our website:

Contact Us:
https://zyracreation.com/contact/

Phone / WhatsApp: +91 99096 00110

30. Return Process

The general return process is:

Step 1 — Report the issue

Contact Zyra Creation within 24 hours of delivery.

Step 2 — Provide evidence

Provide the requested photographs, video, order information, and other details.

Step 3 — Claim review

Zyra Creation reviews the claim.

Step 4 — Return approval

If the claim is approved, we arrange the return pickup.

Step 5 — Product inspection

The returned product is inspected after receipt.

Step 6 — Resolution

Depending on the circumstances, we will:

  • Send a replacement; or
  • Refund the eligible product amount.

31. Replacement vs Refund

For eligible defective or damaged products, Zyra Creation will generally attempt to provide a replacement first, subject to product availability.

If the same product is unavailable, Zyra Creation may provide a refund of the eligible product amount.

For incorrect products, we will generally arrange pickup and send the correct product.

For missing products, we may either send the missing item or refund the applicable amount.

32. Product Availability and Replacement

Replacement is subject to availability.

If the same product is no longer available, Zyra Creation may offer:

  • A refund;
  • An alternative product where mutually agreed; or
  • Another appropriate resolution.

33. No Exchange for Change of Mind

Zyra Creation does not generally offer exchanges simply because a customer:

  • Changed their mind;
  • Prefers another design;
  • Wants a different colour;
  • Wants a different product;
  • Ordered the wrong product;
  • No longer wants the item.

Any exchange for such reasons is entirely at Zyra Creation’s discretion and is not guaranteed.

34. Product Appearance and Personal Expectations

Product photographs are provided to represent the product as accurately as reasonably possible.

Minor differences may occur because of:

  • Lighting;
  • Photography;
  • Screen settings;
  • Manufacturing batches;
  • Natural variations in finish.

Such minor differences do not automatically qualify for a return or refund.

35. Anti-Tarnish Products

Zyra Creation’s jewellery is designed to resist tarnishing under normal and appropriate conditions.

However, no jewellery should be considered permanently immune to tarnishing or discolouration.

Exposure to perfume, sweat, chemicals, chlorine, salt water, cosmetics, moisture, or improper care may affect the appearance of jewellery.

Such changes do not automatically qualify as manufacturing defects or grounds for a refund.

36. Fraudulent or Abusive Return Claims

Zyra Creation reserves the right to investigate suspicious return, replacement, refund, or delivery claims.

Where there are reasonable grounds to believe that a claim is fraudulent or abusive, we may take appropriate action, including:

  • Requesting additional evidence;
  • Reviewing order history;
  • Reviewing delivery records;
  • Rejecting an unsupported claim;
  • Restricting certain services;
  • Restricting Cash on Delivery;
  • Taking other lawful action.

Nothing in this section limits any rights available to customers under applicable law.

37. Our Commitment to Fair Resolution

We understand that mistakes can happen.

If Zyra Creation sends the wrong product, or a product arrives with a genuine defect or damage, our goal is to resolve the issue fairly and efficiently.

For eligible claims, we will arrange the return pickup and, depending on the circumstances and availability, provide a replacement or refund.

38. Statutory Consumer Rights

Nothing in this Refund & Returns Policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded or restricted under applicable Indian law.

Where a mandatory provision of applicable law provides a customer with a right or remedy that differs from this policy, the applicable law will prevail.

39. Changes to This Policy

Zyra Creation may update this Refund & Returns Policy from time to time.

Any updated version will be published on our website with a revised “Last Updated” date.

The policy applicable to an order will generally be the version in effect when the order is placed, subject to applicable law.

40. Contact Us

For questions regarding returns, refunds, replacements, or order-related issues, please contact:

ZYRA Creation

Phone / WhatsApp: +91 99096 00110

Contact Us:
https://zyracreation.com/contact/

Business Address:
Ground Floor Shop-1, Plot-44,
Jay Narayan Industrial Estate,
Anjana Farm, Surat-394210,
Gujarat, India

Last Updated: 27 August 2026

Quick Customer Guide

✅ You can request a return when:

  • You received the wrong product.
  • Your product arrived damaged.
  • Your product has a genuine manufacturing defect.
  • An item is missing from your order.
  • The product is materially incorrect compared with what you ordered.

Report the issue within 24 hours of delivery.

❌ We generally don’t accept returns when:

  • You changed your mind.
  • You don’t like the design.
  • You ordered the wrong design.
  • You selected the wrong size.
  • You have worn or used the product.
  • You damaged the product.
  • The product has scratches caused after delivery.
  • The product is a sale/clearance/final-sale item.
  • The product has been exposed to chemicals or improperly cared for.

🎥 Important

For eligible product/delivery claims, keep a single continuous, unedited video of the package being opened, starting with the unopened package and shipping label.

💰 Refunds

Prepaid: Refund to the original payment method.

COD: Refund through bank transfer.

COD ₹50 charge: Not included in the refund amount.

Inspection: Generally completed within 2–3 business days after the returned product reaches Zyra Creation.

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