Shipping & Cancellation Policy

Last Updated: 27 August 2026

At Zyra Creation, we want your shopping experience to be simple, transparent, and convenient. This Shipping & Cancellation Policy explains how we process, confirm, dispatch, and deliver your orders, as well as how cancellations are handled.

By placing an order on zyracreation.com, you acknowledge and agree to the terms of this policy, subject to your rights under applicable law.

1. Shipping Within India

Zyra Creation currently offers shipping across India.

We currently do not ship internationally.

Orders are delivered through our logistics and courier partners based on the destination, serviceability, and operational requirements.

Our delivery partners may include:

India Post
Delhivery
Maruti Courier Services
Trackon
XpressBees
Blue Dart
DHL
FedEx
Other delivery partners that Zyra Creation may use from time to time

Zyra Creation reserves the right to select the delivery partner for an order.

2. Shipping Charges

Prepaid Orders

Free shipping is available on prepaid orders across India, subject to serviceability.

Cash on Delivery Orders

Cash on Delivery orders are subject to an additional ₹50 COD charge.

The applicable COD charge will be displayed or communicated during the ordering process.

3. Order Confirmation

At Zyra Creation, we personally confirm every order before processing it.

This applies to:

Prepaid orders
Cash on Delivery orders

After an order is placed, our team will contact the customer by telephone, generally on the same day, to confirm the order.

We may verify information such as:

Customer name
Products ordered
Delivery address
Mobile number
Order amount
Payment method

Once the order has been confirmed over the telephone, we may also send a personal confirmation message to the customer’s WhatsApp number.

Why do we confirm every order?

We do this to make sure:

The customer genuinely placed the order;
The delivery information is correct;
The customer knows what they ordered;
COD orders are genuine;
Avoidable delivery failures are reduced.

An order will normally be processed only after confirmation.

4. Order Processing & Dispatch

Orders are processed only after confirmation with the customer.

Once an order has been confirmed, we generally dispatch the order within 24–48 hours.

The dispatch timeline begins after the order has been successfully confirmed with the customer.

Orders may not be dispatched on Sundays or public holidays, and processing may take longer during exceptional circumstances, major sales, festivals, or periods of unusually high order volume.

Once the order has been dispatched, the customer may receive tracking information where available.

5. Delivery Timeline

Our estimated delivery timelines are calculated from the date of dispatch and are generally based on business/working days.

Delivery Region	Estimated Delivery Time
West India	Approximately 3 working days
Central India	Approximately 3 working days
North India	Approximately 5 working days
South India	Approximately 5 working days
East India	Approximately 5 working days
North-East India	Approximately 10–12 working days

These are estimated delivery timelines and are not guaranteed delivery dates.

Actual delivery time may vary depending on the destination, courier service, PIN code, weather, holidays, operational conditions, and other circumstances.

6. Remote and Difficult-to-Service PIN Codes

Zyra Creation ships to remote and difficult-to-service areas wherever our logistics network permits.

For certain remote PIN codes, India Post may be used because of its broader delivery coverage.

Delivery to remote locations may take longer than the standard estimated delivery period.

7. Delivery Attempts

Our delivery partners generally make up to three delivery attempts.

A delivery attempt may be recorded where:

The customer is unavailable;
The customer cannot be contacted;
The address cannot be accessed;
The customer requests delivery at another time;
The customer refuses delivery;
Other circumstances prevent successful delivery.

If the order remains undelivered after the applicable delivery attempts, the shipment may be returned to Zyra Creation.

8. Returned-to-Sender / Undelivered Orders

If an order is returned to Zyra Creation after unsuccessful delivery attempts, we may contact the customer.

The order will not automatically be re-dispatched.

If the customer still wishes to receive the order, we will first confirm the order again and then arrange re-dispatch, subject to availability and applicable shipping requirements.

Repeated delivery failures or refusal of confirmed orders may result in Cash on Delivery being restricted or disabled for future orders.

9. Cash on Delivery Refusal

We understand that circumstances can change.

If a customer no longer wishes to purchase a Cash on Delivery order when the courier arrives, the customer may refuse to accept the package.

Zyra Creation does not force customers to accept an unwanted package.

The package will be returned to us through the delivery partner.

However, repeated refusal of confirmed COD orders may result in Zyra Creation restricting or disabling Cash on Delivery availability for future orders.

10. Prepaid Orders That Are Refused or Not Accepted

If a customer has already paid for an order online but refuses or does not accept the package after it has been dispatched, the shipment may be returned to Zyra Creation.

In such circumstances, we will contact the customer to understand the situation.

Where appropriate, Zyra Creation may process a refund rather than automatically re-dispatching the order.

Refund processing will be subject to the applicable refund process and any legally applicable deductions or adjustments.

11. Change of Delivery Address

Customers may request a change to their delivery address before the order is dispatched.

The customer should contact Zyra Creation as soon as possible.

We will make reasonable efforts to update the address before dispatch.

After Dispatch

Once an order has been dispatched, the delivery address generally cannot be changed through Zyra Creation.

The shipment will be sent to the delivery address provided at the time the order was placed.

Customers should therefore carefully check their:

House/building number;
Street/locality;
City;
State;
PIN code;
Mobile number;

before placing an order.

12. Incorrect or Incomplete Address

The customer is responsible for providing accurate and complete delivery information.

If an order cannot be delivered because of:

Incorrect address;
Incomplete address;
Incorrect PIN code;
Incorrect telephone number;
Missing address information;
Customer-provided delivery instructions that prevent delivery;

the order may be returned to Zyra Creation.

We may contact the customer to confirm the correct information before deciding whether to re-dispatch the order.

Additional shipping costs may apply where re-dispatch is required because incorrect information was provided by the customer, subject to applicable law.

13. Package Damaged During Delivery

If the package appears to be visibly damaged, opened, torn, crushed, or tampered with at the time of delivery, the customer should strictly refuse to accept the package.

Please do not accept a visibly damaged or tampered package.

The shipment should be returned through the delivery partner so that Zyra Creation can investigate the matter.

If a customer accepts a visibly damaged package, the customer may be required to provide evidence of the condition of the package and its contents for investigation.

14. Wrong, Defective, Damaged, or Missing Product

If you receive:

A wrong product;
A defective product;
A damaged product;
A materially incorrect product;
A missing product; or
An incomplete order;

please contact Zyra Creation within 24 hours of delivery.

For such claims, we may require a continuous, unedited unboxing video showing:

The unopened package;
The shipping label;
The customer opening the package;
The complete contents;
The product received;
Any damage, defect, or discrepancy.

The video should be one continuous recording without pauses, cuts, edits, or interruptions.

Customers should retain the original packaging until the issue has been resolved.

Please refer to our Refund & Returns Policy for the complete return requirements.

15. Delivery Marked as Delivered but Not Received

If the tracking information shows that an order has been delivered but the customer states that it was not received, the customer should contact Zyra Creation as soon as possible.

We may investigate the matter with the relevant delivery partner.

The investigation may include reviewing:

Proof of delivery;
Delivery records;
Tracking information;
Delivery photographs, where available;
OTP or signature information, where applicable;
Recipient information;
Other available courier records.

Zyra Creation will make reasonable efforts to investigate genuine delivery disputes.

A replacement is not automatically guaranteed simply because a shipment is marked as delivered.

If our investigation establishes that the customer genuinely did not receive the order, Zyra Creation may provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

16. Delivery Delays

Although we work with established delivery partners, delivery times may occasionally be affected by circumstances outside our reasonable control.

These may include:

Weather conditions;
Natural disasters;
Floods;
Transportation disruptions;
Strikes;
Government restrictions;
Festivals and public holidays;
Courier operational issues;
Remote-area delivery;
Incorrect address information;
Customer unavailability;
High-volume periods;
Other unforeseen circumstances.

A delay does not automatically qualify an order for cancellation or refund.

If your order appears to be significantly delayed, please contact us so that we can investigate the shipment.

17. Order Cancellation by Customer

Once an order has been placed on the website, customers cannot directly cancel the order through the website.

However, during our order-confirmation call, the customer may request cancellation before the order is dispatched.

If the customer chooses to cancel during the confirmation process, Zyra Creation will cancel the order where possible.

18. Cancellation of Prepaid Orders

If a prepaid order is cancelled during the confirmation process before dispatch, Zyra Creation will initiate the refund within 24–48 hours.

Once the refund has been initiated, the time required for the amount to appear in the customer’s account may depend on the relevant payment provider, bank, or financial institution.

19. Cancellation After Dispatch

Once an order has been dispatched, the customer cannot request cancellation through the normal order-confirmation process.

If the customer no longer wishes to receive a dispatched order, the customer may refuse delivery where applicable.

The shipment may then be returned to Zyra Creation.

For prepaid orders, Zyra Creation will contact the customer after the package is returned and determine the appropriate resolution in accordance with our applicable refund policy and applicable law.

20. Cancellation by Zyra Creation

Zyra Creation reserves the right to cancel an order before dispatch where reasonably necessary.

Reasons may include:

Product becoming unavailable;
Incorrect product pricing;
Incorrect product information;
Inability to service the delivery PIN code;
Suspected fraudulent activity;
Inability to contact the customer for required confirmation;
Incorrect or incomplete customer information;
Technical or system errors;
Payment-related issues;
Other legitimate operational or legal reasons.

If an online payment has already been received for an order cancelled by Zyra Creation, the applicable amount will be refunded.

21. Repeated Failed Deliveries

We understand that sometimes a customer may genuinely be unavailable.

However, repeated failed deliveries, repeated refusal of confirmed COD orders, or repeated placing of orders that are not accepted may result in Zyra Creation taking measures such as:

Requiring prepaid payment for future orders;
Restricting Cash on Delivery;
Cancelling future orders;
Requiring additional order verification.

These measures are intended to protect the customer experience and reduce unnecessary shipping and return costs.

22. Shipping Tracking

Where tracking is available, Zyra Creation may provide tracking information to the customer after dispatch.

Customers can use the tracking information to monitor the shipment’s progress.

Tracking information is provided by the relevant delivery partner and may occasionally be delayed or updated after a delivery event has occurred.

23. Delivery Partner Selection

Zyra Creation may select the most suitable delivery partner for an order based on factors including:

Destination;
PIN code;
Serviceability;
Delivery coverage;
Operational availability;
Package requirements;
Shipping conditions.

Customers generally cannot require a specific courier company unless Zyra Creation expressly agrees to such a request.

24. Contact Us Regarding Shipping

If you have a question about your shipment, delivery, cancellation, or order status, please contact Zyra Creation through our Contact Us page:

Contact Us:
https://zyracreation.com/contact/

Phone / WhatsApp: +91 99096 00110

Please keep your order number available when contacting us so that we can assist you more quickly.

25. Applicable Law

This Shipping & Cancellation Policy shall be governed by the laws of India, subject to applicable consumer-protection and other mandatory legal provisions.

Nothing in this policy is intended to exclude or restrict any consumer right that cannot legally be excluded or restricted.

26. Changes to This Policy

Zyra Creation may update this Shipping & Cancellation Policy from time to time.

Any updated version will be published on this website with a revised “Last Updated” date.

The policy applicable to an order will generally be the version in effect when the order is placed, subject to applicable law.

27. Our Commitment

At Zyra Creation, we understand that ordering online requires trust.

That’s why we personally confirm every order before processing it, provide free shipping on prepaid orders, keep customers informed through available communication channels, and make reasonable efforts to resolve genuine delivery issues.

We appreciate your trust in Zyra Creation and are committed to providing a smooth and transparent shopping experience.

Zyra Creation
Trendy Fashion. Trusted Quality. Affordable Prices.