Terms & Conditions

Last Updated: 27 August 2026

Welcome to Zyra Creation.

These Terms & Conditions govern your access to and use of the Zyra Creation website, zyracreation.com, and your purchase of products through our website.

By accessing our website, creating an account, placing an order, or purchasing any product from us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these Terms & Conditions, please do not use our website or place an order.

1. About Zyra Creation

Zyra Creation is a proprietorship-based fashion and jewellery business operating from Surat, Gujarat, India.

Business Name: ZYRA Creation
Business Location: Surat, Gujarat, India
Website: zyracreation.com
Customer Support: Through our Contact Us page and available customer-support channels

Our current product range includes fashion jewellery and related accessories, including:

Earrings
Necklaces
Rings
Bracelets
Chains
Necklace and earring combo sets
Waist chains
Watches
Anklets
Mangalsutra
Other fashion accessories that may be introduced from time to time

We may expand our product range in the future to include additional fashion categories such as clothing, footwear, handbags, and other women’s fashion products.

2. Eligibility to Use the Website

By using this website or placing an order, you confirm that:

You are at least 16 years of age.
The information you provide to Zyra Creation is accurate and complete.
You have the legal capacity to enter into a purchase transaction under applicable law.
You will use the website only for lawful purposes.

If you are between 16 and 18 years of age, you should use the website and make purchases with the involvement or consent of your parent or legal guardian where required by applicable law.

Zyra Creation reserves the right to refuse or cancel an order where we reasonably believe that the purchaser does not meet the applicable eligibility requirements.

3. Website Information

We make reasonable efforts to ensure that the information displayed on our website is accurate and up to date.

However, product photographs, colours, dimensions, finishes, packaging, and other visual representations may vary slightly from the actual product due to:

Screen and display settings
Lighting conditions during photography
Photography equipment
Manufacturing variations
Product batches

Such minor variations do not necessarily constitute a product defect.

We may correct typographical errors, pricing errors, product descriptions, availability information, or other inaccuracies at any time.

4. Product Information

We make reasonable efforts to accurately describe our products, including their materials, features, dimensions, colours, and other relevant characteristics.

Where a product is described as being made from 316L grade stainless steel, that description applies to the applicable product as specified on its product page.

Products described as anti-tarnish are designed to resist tarnishing under normal and appropriate usage conditions.

Anti-tarnish does not mean that a product is guaranteed to remain completely free from tarnishing, discolouration, fading, scratching, or other changes indefinitely.

The longevity and appearance of jewellery may be affected by exposure to:

Perfume
Deodorants
Lotions
Cosmetics
Oils
Sweat
Chlorine
Salt water
Cleaning chemicals
Harsh chemicals
Excessive moisture
Improper storage
Physical impact
Friction
Other environmental or chemical conditions

Please follow our jewellery-care recommendations to help maintain the appearance of your product.

5. Jewellery Care

To help maintain your jewellery:

Keep jewellery away from perfume and other chemical products.
Avoid direct contact with lotions, creams, and cosmetics where possible.
Remove jewellery before swimming.
Avoid prolonged exposure to chlorine or salt water.
Avoid wearing jewellery during activities involving excessive sweating or chemicals.
Remove jewellery before applying perfume or cosmetic products.
Keep jewellery dry when not in use.
Store jewellery separately to reduce scratching and friction.
Avoid exposing jewellery to harsh cleaning agents.
Handle delicate chains, clasps, stones, and decorative elements carefully.

Failure to follow appropriate care instructions may affect the appearance and lifespan of a product and may not qualify as a manufacturing defect.

6. Product Warranty

Unless expressly stated otherwise on a particular product page, Zyra Creation does not provide a separate commercial warranty on its products.

The absence of a commercial warranty does not exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

7. Prices

All product prices displayed on the website are in Indian Rupees (INR).

Prices may be changed at any time without prior notice.

We reserve the right to correct pricing errors, including errors caused by technical issues, human error, system errors, or incorrect product information.

If an order has been placed at an obviously incorrect price, Zyra Creation may contact the customer regarding the error and may cancel the order where legally permitted.

If payment has already been received for an order that is cancelled due to such an error, the amount paid for the cancelled order will be refunded through the applicable payment method or another reasonable method.

8. Payment Methods

Zyra Creation currently accepts:

UPI / online payment
Cash on Delivery (COD)

Additional payment methods may be introduced in the future.

For online payments, the customer is responsible for providing accurate payment information and completing the payment through the available payment process.

9. Cash on Delivery

Cash on Delivery is available across India, subject to serviceability of the delivery address.

A ₹50 COD charge may be added to eligible Cash on Delivery orders.

Before dispatching an order, Zyra Creation may contact the customer by telephone to confirm the order.

We may also send confirmation of the order through WhatsApp after receiving confirmation over the telephone.

The customer is not forced to accept a COD package.

If the customer no longer wishes to purchase the product at the time of delivery, the package may be refused and returned to Zyra Creation through the delivery partner.

However, repeated refusal of COD orders or repeated failure to accept confirmed orders may result in Zyra Creation restricting or disabling Cash on Delivery availability for future orders.

10. Order Placement and Acceptance

Placing an order on the website constitutes a request to purchase the selected products.

An order is not necessarily considered finally accepted merely because:

The customer has completed checkout;
An order confirmation has been generated;
A payment has been initiated; or
The order appears in the customer’s account.

Zyra Creation may contact the customer to verify or confirm an order before processing and dispatch.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including circumstances involving:

Product unavailability
Pricing or listing errors
Incorrect customer information
Incorrect delivery information
Suspected fraudulent activity
Repeated fraudulent or abusive ordering behaviour
Technical errors
Payment problems
Delivery restrictions
Other legitimate business or legal reasons

If an online payment has already been received for an order that Zyra Creation cancels, the applicable amount will be refunded.

11. Order Confirmation

Zyra Creation may confirm orders by telephone.

After confirmation, we may also send a confirmation message through WhatsApp to the customer’s provided number.

Customers are responsible for ensuring that the telephone number and WhatsApp number provided during checkout are accurate and accessible.

If we are unable to contact a customer to verify an order where verification is required, we may delay processing or cancel the order.

12. Order Cancellation by Customer

Once an order has been placed, the customer cannot directly cancel the order through the website.

However, during the order-confirmation call made by Zyra Creation, the customer may request cancellation before the order is dispatched.

If a prepaid order is cancelled during the confirmation process, the amount paid will generally be refunded within 24–48 hours, subject to applicable payment-processing and banking timelines.

Once an order has been dispatched, cancellation may no longer be available through the normal order-confirmation process.

This cancellation policy does not restrict any rights available to consumers under applicable law.

13. Shipping

Zyra Creation currently ships across India.

Depending on the destination and operational availability, orders may be shipped through one or more of the following delivery partners:

India Post
Delhivery
Maruti Courier Services
Trackon
XpressBees
Blue Dart
DHL
FedEx

Zyra Creation may select the delivery partner based on destination, serviceability, availability, operational requirements, or other logistical considerations.

14. Estimated Delivery Times

Estimated delivery times are generally as follows:

Region	Estimated Delivery
North India	Approximately 5 days
South India	Approximately 5 days
East India	Approximately 5 days
North-East India	Approximately 10–12 days
Central India	Approximately 3 days
West India	Approximately 3 days

These are estimated delivery timelines and not guaranteed delivery dates.

Delivery may take longer because of:

Weather conditions
Natural disasters
Courier delays
Strikes
Festivals and holidays
Government restrictions
Remote-area delivery
Incorrect or incomplete address information
Customer unavailability
Operational disruptions
Other circumstances beyond Zyra Creation’s reasonable control

15. Incorrect Delivery Information

Customers are responsible for providing complete and accurate delivery information.

This includes:

Full name
House/building number
Street/locality
City
State
PIN code
Active telephone number

Zyra Creation is not responsible for delays or failed delivery caused by incorrect, incomplete, or outdated information provided by the customer.

If additional shipping costs arise because the customer provided incorrect information, Zyra Creation may require the customer to bear those additional costs where legally permissible.

16. Delivery Confirmation and Missing Packages

Our delivery partners may provide delivery confirmation, delivery records, tracking information, signatures, OTP records, photographs, or other proof of delivery where available.

If a customer reports that an order has not been received despite the shipment being marked as delivered, Zyra Creation may investigate the matter with the relevant delivery partner.

The investigation may include reviewing:

Delivery confirmation
Proof of delivery
Delivery records
Customer address
Tracking information
Courier records
OTP or signature information, where available
Other relevant evidence

Zyra Creation will make reasonable efforts to assist the customer in resolving genuine delivery issues.

Where an investigation establishes that the customer genuinely did not receive the order, Zyra Creation may, depending on the circumstances, arrange a replacement, refund, or other appropriate resolution.

A replacement is not automatically guaranteed solely because a customer reports non-receipt after a shipment has been marked as delivered.

17. Damaged, Wrong, Missing, or Incorrect Products

Customers must inspect their package promptly after delivery.

If the customer receives:

A damaged product;
A defective product;
A wrong product;
A materially different product;
A missing item; or
An incomplete order,

the customer must contact Zyra Creation as soon as possible and preferably within 24 hours of delivery.

For the purpose of investigating a delivery or product issue, Zyra Creation may request:

A continuous, unedited video showing the unopened package;
The package label/shipping label;
The customer opening the package;
The contents of the package;
The product received;
Any visible damage or discrepancy.

The video should be one continuous recording without pausing, editing, or cutting.

Customers should retain the original packaging until the matter has been resolved.

The requested video and other evidence are intended to help us investigate claims efficiently and protect both customers and Zyra Creation from fraudulent or inaccurate claims.

Failure to provide requested evidence may make it more difficult for Zyra Creation to verify the claim. However, this requirement does not exclude any consumer rights or remedies that cannot legally be excluded.

18. Returns

Zyra Creation currently offers returns primarily for eligible defective, damaged, wrong, or materially incorrect products.

We do not generally accept returns merely because a customer:

Changed their mind;
Does not like the product after receiving it;
Ordered the wrong product;
Ordered the wrong size where applicable;
No longer wants the product; or
Finds the product different from their personal expectation, where the product otherwise matches its listing.

Returns remain subject to applicable consumer laws and any mandatory rights available to customers.

19. Return Request Period

Eligible return requests should be submitted within 24 hours of delivery.

The customer should contact Zyra Creation through our customer-support/contact channel and provide:

Order number
Customer name
Contact number
Description of the issue
Photographs/videos requested by Zyra Creation
Other relevant information necessary to investigate the claim

Requests submitted after the applicable period may be declined unless circumstances or applicable law require otherwise.

20. Return Eligibility

For a return to be considered, the product should generally:

Be unused;
Be unworn;
Be in its original condition;
Have its original packaging;
Have tags or labels, where applicable;
Not have scratches or signs of use;
Not have been damaged by the customer;
Not show signs of wear;
Be accompanied by relevant order information.

Products that have been altered, damaged, worn, washed, misused, or otherwise changed by the customer may not qualify for return.

21. Non-Returnable Products

Unless required otherwise by applicable law, the following may not be eligible for return:

Clearance products;
Sale products where specifically identified as non-returnable;
Products damaged by the customer;
Products showing signs of wear or use;
Products without original packaging;
Products that have been altered or modified by the customer;
Products that cannot reasonably be resold due to hygiene or other legitimate reasons.

Where a product is specifically marked as non-returnable on its product page, that information should also be considered before purchase.

22. Return Approval

Submitting a return request does not automatically mean that the return has been approved.

Zyra Creation may review the customer’s evidence and inspect the returned product before approving the return.

If the product is found to be eligible, Zyra Creation will proceed with the applicable resolution.

If the product does not meet the return requirements, the return may be rejected and the product may be returned to the customer.

23. Return Shipping

Where the product is confirmed to be defective, damaged, wrong, or materially incorrect due to an issue attributable to Zyra Creation, Zyra Creation will arrange the return pickup at its cost.

Customers should not independently ship products back to Zyra Creation unless specifically instructed to do so.

If a return is approved under another legally applicable circumstance, shipping arrangements and costs will be communicated to the customer separately.

24. Refunds

Where a refund is approved, Zyra Creation will process the refund after receiving and inspecting the returned product.

The inspection will generally be completed within 2–3 business days after receipt of the returned product.

The refund will then be processed through the applicable payment method or another reasonable payment method.

Actual crediting time may vary depending on the customer’s bank, payment service provider, or financial institution.

25. Cash on Delivery Refunds

Where a refund is approved for a Cash on Delivery order, Zyra Creation may request the customer’s bank account, UPI, or other appropriate payment details necessary to process the refund.

Customers are responsible for providing accurate refund information.

Zyra Creation will not be responsible for delays caused by incorrect bank or payment information provided by the customer.

26. Exchanges

Unless specifically offered for a particular product or campaign, Zyra Creation does not guarantee exchanges for reasons such as change of mind, preference, or incorrect selection by the customer.

Where an exchange is appropriate because of a confirmed wrong, defective, or damaged product, Zyra Creation may provide a replacement or another appropriate resolution, subject to availability.

If the same product is unavailable, Zyra Creation may offer an alternative resolution.

27. No Warranty on Tarnishing

“Anti-tarnish” is a product characteristic and should not be interpreted as a lifetime guarantee against tarnishing, fading, discolouration, or changes in appearance.

Tarnishing or discolouration resulting from normal wear, chemical exposure, improper care, environmental conditions, or other customer-related use does not automatically constitute a manufacturing defect.

Where a customer believes that a product has a manufacturing defect, the customer should contact Zyra Creation so that the matter can be reviewed individually.

28. User Accounts

Customers may be able to create an account on the Zyra Creation website.

Customers are responsible for:

Providing accurate information;
Keeping login credentials confidential;
Maintaining the security of their account;
Not sharing passwords with others;
Informing Zyra Creation if they suspect unauthorised access.

Customers are responsible for activity carried out through their account where such activity results from their failure to maintain reasonable account security.

Zyra Creation may suspend or terminate an account where reasonably necessary for security, fraud prevention, legal compliance, or other legitimate business purposes.

29. Reviews and User Content

Customers may be permitted to submit product reviews or other content to the website.

By submitting a review, the customer confirms that the review:

Is based on their genuine experience;
Is not knowingly false or misleading;
Does not contain unlawful material;
Does not infringe another person’s rights;
Does not contain spam or malicious content;
Does not contain abusive or threatening material.

Zyra Creation reserves the right to remove or decline to publish reviews that are, in our reasonable judgment:

Fake;
Fraudulent;
Misleading;
Abusive;
Offensive;
Spam;
Unrelated to the product;
In violation of applicable law; or
In violation of these Terms & Conditions.

Zyra Creation does not guarantee that every submitted review will be published.

30. Intellectual Property

All intellectual property appearing on or associated with the Zyra Creation website, including but not limited to:

Zyra Creation name;
Logos;
Branding;
Product photographs;
Website photographs;
Graphics;
Product descriptions;
Website design;
Written content;
Marketing materials;
Videos;
Original creative materials;

belongs to Zyra Creation or is used by Zyra Creation with appropriate rights or permissions.

You may not, without prior written permission:

Copy our product photographs;
Reproduce our product descriptions;
Copy our website content;
Republish our images;
Use our logo or branding commercially;
Create misleadingly similar branding;
Scrape or systematically extract website content;
Use our content to create competing product listings;
Reproduce our creative materials for commercial purposes.

Unauthorised use may constitute an infringement of applicable intellectual property rights.

31. Prohibited Website Use

You agree not to use the website to:

Commit or facilitate fraud;
Submit false information;
Attempt unauthorised access;
Interfere with website operations;
Introduce malicious software;
Scrape website content without permission;
Attempt to disrupt website security;
Place fraudulent orders;
Abuse promotional offers;
Use another person’s payment information without authorisation;
Engage in unlawful activity.

Zyra Creation may take appropriate action where it reasonably believes that a customer has engaged in fraudulent, abusive, or unlawful activity.

32. Fraud Prevention

Zyra Creation may use reasonable measures to detect and prevent fraudulent transactions.

This may include reviewing:

Order history;
Delivery information;
Payment information;
Telephone verification;
COD history;
Repeated failed deliveries;
Repeated returns;
Suspicious ordering patterns.

We may cancel or restrict an order where there are reasonable grounds to suspect fraud or abuse, subject to applicable law.

33. Third-Party Delivery Services

Zyra Creation uses independent delivery and logistics providers.

While we will make reasonable efforts to coordinate delivery and resolve shipping issues, delivery services are also subject to the terms, operating conditions, limitations, and circumstances of the relevant delivery provider.

Delivery delays caused by events outside Zyra Creation’s reasonable control will not automatically constitute a breach of these Terms & Conditions.

34. Events Beyond Our Reasonable Control

Zyra Creation will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances reasonably beyond our control.

Such circumstances may include:

Natural disasters;
Severe weather;
Floods;
Fire;
Government restrictions;
Civil unrest;
Strikes;
Transportation disruptions;
Courier disruptions;
Internet or technology failures;
Power failures;
Epidemics or pandemics;
Acts of government;
Other events beyond our reasonable control.

We will make reasonable efforts to resume normal operations as soon as practicable.

35. Limitation of Liability

To the extent permitted by applicable law, Zyra Creation will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or purchase of products.

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

Nothing in these Terms & Conditions removes or limits statutory consumer rights available under applicable Indian law.

36. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

The website may occasionally be unavailable because of:

Maintenance;
Technical problems;
Server issues;
Updates;
Security measures;
Internet disruptions;
Other operational reasons.

We may modify, suspend, or discontinue portions of the website where reasonably necessary.

37. Third-Party Links

Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external resources.

Zyra Creation does not control third-party websites and is not responsible for their content, policies, availability, security, or practices.

Customers should review the applicable third party’s terms and policies before using those services.

38. Privacy

Your use of personal information submitted to Zyra Creation is also governed by our Privacy Policy.

Personal information may be used for purposes including:

Processing orders;
Confirming orders;
Contacting customers;
Delivering products;
Processing refunds;
Providing customer support;
Preventing fraud;
Meeting legal obligations;
Improving our services.

Please review our Privacy Policy for further information about how personal information is handled.

39. WhatsApp and Telephone Communications

By providing your telephone number and placing an order, you agree that Zyra Creation may contact you regarding your order, including for:

Order confirmation;
Delivery coordination;
Customer support;
Return or refund matters;
Order-related updates.

Where applicable, order confirmations may also be sent through WhatsApp.

These communications are primarily intended to facilitate your transaction and customer service.

40. Changes to These Terms

Zyra Creation may update these Terms & Conditions from time to time.

The updated version will be published on this website with an updated “Last Updated” date.

Changes will generally apply prospectively.

The Terms applicable to an order will generally be the version in effect at the time the order is placed, subject to applicable law.

41. Severability

If any provision of these Terms & Conditions is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to apply to the extent permitted by law.

42. Waiver

Failure by Zyra Creation to enforce any provision of these Terms & Conditions on one occasion does not constitute a waiver of our right to enforce that provision in the future.

43. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer-protection and other mandatory legal provisions.

44. Jurisdiction

Subject to any mandatory jurisdiction granted to consumers under applicable law, disputes arising in connection with these Terms & Conditions or transactions with Zyra Creation shall be subject to the jurisdiction of the competent courts in Surat, Gujarat, India.

Nothing in this clause is intended to prevent a consumer from exercising any statutory right to approach a competent consumer authority, commission, or forum where such right is available under applicable law.

45. Consumer Rights

Nothing in these Terms & Conditions is intended to take away, restrict, or waive any consumer right or remedy that cannot legally be excluded under applicable Indian law.

Where these Terms & Conditions conflict with a mandatory provision of applicable law, the mandatory legal provision will prevail.

Zyra Creation is committed to dealing with customers fairly and resolving genuine complaints in a reasonable manner.

46. Grievance Redressal

Customers who have a complaint or grievance regarding an order, product, service, website, payment, delivery, return, refund, or other matter should first contact Zyra Creation through our customer-support channel.

Contact Us:
Zyra Creation Contact Us

Phone / WhatsApp: +91 99096 00110

Business Address:
ZYRA Creation
Ground Floor Shop-1, Plot-44,
Jay Narayan Industrial Estate,
Anjana Farm, Surat-394210,
Gujarat, India

We will make reasonable efforts to review and resolve legitimate grievances.

Grievance Officer:
Mr. Lukman Kachra

Grievance Contact:
+91 – 9909600110

Grievance Address:
Ground Floor Shop-1, Plot-44,
Jay Narayan Industrial Estate,
Anjana Farm, Surat-394210,
Gujarat, India

47. Contact Information

For questions regarding these Terms & Conditions, orders, products, returns, refunds, or other customer-service matters, please contact us through:

Zyra Creation Contact Us

Phone / WhatsApp: +91 99096 00110

Business Address:
ZYRA Creation
Ground Floor Shop-1, Plot-44,
Jay Narayan Industrial Estate,
Anjana Farm, Surat-394210,
Gujarat, India

48. Acceptance of Terms

By accessing zyracreation.com, creating an account, placing an order, or purchasing products from Zyra Creation, you acknowledge that you have had an opportunity to read these Terms & Conditions and agree to be bound by them, subject always to rights and protections available to you under applicable law.

Thank you for shopping with Zyra Creation.