Privacy Policy
Last Updated: 27 August 2026
At Zyra Creation, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.
This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it, how we protect it, and the choices available to you.
By using zyracreation.com, you acknowledge that you have read and understood this Privacy Policy.
1. About This Privacy Policy
This Privacy Policy applies to personal information collected through:
- Our website;
- Customer accounts;
- Online orders;
- Checkout;
- Customer-support communications;
- Telephone calls relating to orders;
- WhatsApp communications relating to orders;
- Contact forms;
- Other interactions with Zyra Creation.
This Privacy Policy applies to customers and visitors accessing our services from India.
2. Who We Are
ZYRA Creation is a proprietorship-based fashion and jewellery business operating from Surat, Gujarat, India.
Business Name: ZYRA Creation
Business Location: Surat, Gujarat, India
Website: zyracreation.com
For privacy-related questions or requests, you may contact us through our:
Phone / WhatsApp: +91 99096 00110
Business Address:
ZYRA Creation
Ground Floor Shop-1, Plot-44,
Jay Narayan Industrial Estate,
Anjana Farm, Surat-394210,
Gujarat, India
3. Information We Collect
Depending on how you interact with Zyra Creation, we may collect the following categories of information.
3.1 Personal and Contact Information
This may include:
- Full name
- Mobile number
- Email address
- Billing information
- Delivery address
- City
- State
- PIN code
- Other information necessary to contact or deliver an order to you
3.2 Order Information
When you place an order, we may collect and retain information such as:
- Order number
- Products purchased
- Product quantities
- Product prices
- Order date
- Order status
- Delivery address
- Shipping information
- Payment status
- Refund information
- Return information
- Cancellation information
3.3 Payment Information
Zyra Creation currently accepts payment methods including UPI and Cash on Delivery.
Depending on the payment method used, payment-related information may be processed by the relevant payment provider.
Where possible, Zyra Creation does not need to directly store complete payment credentials such as UPI PINs, card PINs, passwords, or other sensitive payment authentication information.
Customers should never provide their:
- UPI PIN;
- ATM PIN;
- Banking password;
- OTP;
- Card PIN;
- Payment authentication password
to Zyra Creation personnel.
If anyone claiming to represent Zyra Creation asks you for such information, do not provide it.
4. Information You Provide Voluntarily
You may provide information when you:
- Create an account;
- Place an order;
- Contact customer support;
- Submit a contact form;
- Request information;
- Make a return or refund request;
- Report a problem;
- Communicate with us through WhatsApp;
- Communicate with us by telephone;
- Submit a review.
We collect only information reasonably necessary for the relevant purpose.
5. Automatically Collected Information
When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics tools, security tools, or other technologies.
This may include:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Approximate location derived from technical information;
- Pages visited;
- Time spent on pages;
- Referring website;
- Website interaction information;
- Device and technical identifiers;
- Website performance information.
This information may be used to operate, secure, analyse, and improve our website.
6. Cookies and Similar Technologies
Zyra Creation may use cookies and similar technologies.
Cookies are small files or identifiers that may be stored on your device when you visit a website.
We may use cookies for purposes such as:
- Keeping the website functioning;
- Remembering shopping-cart information;
- Maintaining account sessions;
- Understanding website usage;
- Improving website performance;
- Security and fraud prevention;
- Analysing website traffic;
- Remembering preferences;
- Measuring marketing performance, where applicable.
Some cookies may be provided by third-party service providers.
You may be able to control or disable certain cookies through your browser settings.
Disabling certain cookies may affect the functionality of parts of the website.
Where applicable law requires consent for particular categories of cookies or similar technologies, we will provide an appropriate consent mechanism.
7. Why We Collect Your Information
We may process personal information for purposes including:
Order Processing
To:
- Process your order;
- Confirm your order;
- Verify order information;
- Prepare your products;
- Dispatch your order;
- Deliver your order;
- Provide order updates.
Customer Support
To:
- Respond to questions;
- Resolve complaints;
- Assist with returns;
- Process refunds;
- Investigate delivery problems;
- Handle product-related issues.
Order Confirmation
We may contact customers by telephone before dispatching an order.
This may be done for both prepaid and Cash on Delivery orders.
After confirmation, we may also send an order confirmation through WhatsApp.
Fraud Prevention
We may use information to:
- Detect suspicious orders;
- Prevent fraudulent transactions;
- Investigate abuse;
- Prevent repeated fraudulent COD orders;
- Protect customers and Zyra Creation.
Website Improvement
We may use technical and usage information to understand how visitors use our website and improve:
- Website functionality;
- Product presentation;
- Navigation;
- Customer experience;
- Website performance.
Legal Compliance
We may process information where necessary to:
- Comply with applicable law;
- Respond to lawful requests;
- Maintain business records;
- Resolve disputes;
- Establish or defend legal claims;
- Prevent fraud or unlawful activity.
8. Legal Basis for Processing
Depending on the circumstances and applicable law, Zyra Creation may process personal information where:
- You have provided consent;
- Processing is necessary to provide a product or service requested by you;
- Processing is necessary to fulfil an order or take steps relating to an order;
- Processing is necessary to comply with a legal obligation;
- Processing is necessary for legitimate and lawful business purposes where permitted by applicable law;
- Processing is otherwise permitted or required under applicable law.
Where consent is the basis for processing, applicable law may provide you with the ability to withdraw consent.
Withdrawal of consent does not necessarily affect processing that has already taken place lawfully before withdrawal.
Certain information may still need to be retained or processed where required or permitted by law.
9. Order and Transaction Communications
When you place an order with Zyra Creation, we may contact you using the contact details provided by you.
These communications may include:
- Order confirmation;
- Order verification;
- Payment-related information;
- Dispatch information;
- Delivery information;
- Return information;
- Refund information;
- Customer-support communications.
These communications are necessary for operating and servicing your order.
10. WhatsApp Communications
Zyra Creation may use WhatsApp to communicate with customers regarding orders and customer service.
For example, after confirming an order by telephone, we may send confirmation information to the customer’s WhatsApp number.
WhatsApp is a third-party service and may process information according to its own privacy policies and terms.
Customers should review WhatsApp’s applicable privacy terms for information about how WhatsApp processes personal information.
Zyra Creation will not ask customers to provide sensitive authentication information such as UPI PINs, banking passwords, or OTPs through WhatsApp.
11. Sharing of Personal Information
Zyra Creation does not sell your personal information as a business model.
However, we may share information with third parties where reasonably necessary to operate our business and provide our services.
These parties may include:
Delivery and Logistics Providers
We may share information such as:
- Name;
- Delivery address;
- Mobile number;
- Order details;
with delivery partners so that your order can be delivered.
Our delivery partners may include:
- India Post;
- Delhivery;
- Maruti Courier Services;
- Trackon;
- XpressBees;
- Blue Dart;
- DHL;
- FedEx;
or other delivery providers that we may use from time to time.
12. Payment Service Providers
Where online payment is used, relevant payment information may be processed by the applicable payment service provider.
Payment providers may process information according to their own terms and privacy policies.
Zyra Creation does not request or store your UPI PIN, banking password, or other payment authentication credentials.
13. Technology and Service Providers
We may use third-party service providers to support our website and business operations.
These may include providers of:
- Website hosting;
- Website infrastructure;
- Security services;
- Analytics;
- Website performance tools;
- Customer communication services;
- Email services;
- WhatsApp/business communication services;
- Database services;
- Technical support.
Such providers may process personal information on our behalf where necessary to provide their services.
14. Legal and Regulatory Disclosure
We may disclose personal information where reasonably necessary to:
- Comply with applicable law;
- Comply with a court order;
- Respond to lawful government requests;
- Respond to regulatory authorities;
- Investigate fraud;
- Protect our legal rights;
- Protect customers;
- Prevent illegal activity;
- Enforce our Terms & Conditions.
We may also disclose information where necessary to establish, exercise, or defend legal claims.
15. Business Transfers
If Zyra Creation is involved in a merger, acquisition, restructuring, sale of business assets, or other business transfer, personal information may be transferred as part of that transaction where legally permitted.
Where required by applicable law, appropriate notice or consent will be provided.
16. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Completing transactions;
- Providing customer service;
- Handling returns and refunds;
- Maintaining business and transaction records;
- Preventing fraud;
- Resolving disputes;
- Complying with legal obligations;
- Establishing or defending legal claims.
The retention period may vary depending on the type of information and the purpose for which it was collected.
When personal information is no longer required and there is no legal or legitimate reason to retain it, we may delete, anonymise, or otherwise dispose of it securely.
17. Data Security
Zyra Creation takes reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.
Security measures may include:
- Access controls;
- Password protection;
- Website security measures;
- Secure hosting;
- Limited access to customer information;
- Administrative controls;
- Technical safeguards;
- Monitoring for suspicious activity.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.
18. Customer Account Security
If you create an account on our website, you are responsible for keeping your account credentials confidential.
You should:
- Use a strong password;
- Avoid sharing your password;
- Log out when using shared devices;
- Inform us if you suspect unauthorised access.
Zyra Creation will not ask you to disclose your account password for routine customer support.
19. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including rights to:
- Obtain information about processing of your personal information;
- Request access to personal information;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal information where applicable;
- Withdraw consent where processing is based on consent;
- Raise a grievance regarding processing of personal information;
- Exercise other rights provided under applicable law.
Certain information may need to be retained where required by law or where another lawful basis for processing applies.
20. How to Exercise Your Privacy Rights
If you want to:
- Request access to your information;
- Correct information;
- Request deletion;
- Withdraw consent where applicable;
- Ask questions about how your information is processed;
- Raise a privacy-related grievance;
please contact us through:
Phone / WhatsApp: +91 99096 00110
Please provide sufficient information for us to identify your account or transaction and understand your request.
We may need to verify your identity before fulfilling certain requests in order to protect your personal information from unauthorised access.
21. Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent through an available mechanism or by contacting us.
Where applicable law provides a right to withdraw consent, we will provide a reasonably accessible method for doing so.
Withdrawal of consent may affect our ability to provide certain services.
For example, if information necessary to process and deliver an existing order is withdrawn, we may be unable to complete that transaction.
Withdrawal of consent does not affect the legality of processing carried out before withdrawal.
22. Children’s Privacy
Our website is intended for individuals aged 16 years and above.
We do not knowingly seek to collect personal information from children below the applicable minimum age.
If we become aware that personal information has been collected from a person who is not permitted to use the website under applicable law, we may take reasonable steps to delete the information.
If you believe that a child has provided personal information to us, please contact us.
23. Third-Party Websites
Our website may contain links to third-party websites, payment services, social media platforms, delivery services, or other external services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
When you access a third-party service, your information may be governed by that third party’s privacy policy.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
24. Social Media
Zyra Creation may maintain accounts or pages on social media platforms.
Interactions with us through social media may be processed by the relevant platform according to its own terms and privacy policy.
We may receive information that you voluntarily provide to us through those platforms.
We do not control how third-party social media platforms process information outside our services.
25. Marketing Communications
From time to time, Zyra Creation may wish to communicate information about:
- New products;
- Offers;
- Discounts;
- Fashion collections;
- Promotions;
- Special campaigns;
- Other brand-related information.
Where required by applicable law, we will obtain appropriate consent before sending marketing communications.
Where marketing communications are sent, you may be provided with an option to stop receiving them.
Transactional and service communications relating to an order may continue even if you opt out of promotional communications.
26. Personalised Advertising and Analytics
Where applicable, Zyra Creation may use analytics or advertising technologies to understand website traffic, measure campaigns, improve advertising, and understand customer interactions.
Depending on the tools used, these services may process information such as:
- Device information;
- Browser information;
- Website interactions;
- Pages visited;
- Advertising identifiers;
- Approximate location;
- Referring sources.
Where required, appropriate consent or controls will be provided.
27. Information Accuracy
You are responsible for ensuring that information provided to Zyra Creation is accurate and up to date.
This is particularly important for:
- Name;
- Mobile number;
- Email address;
- Delivery address;
- PIN code;
- Refund details.
Incorrect information may result in failed delivery, communication problems, delayed refunds, or other issues.
28. Fraud and Security Investigations
Where reasonably necessary, Zyra Creation may process information to investigate:
- Fraudulent orders;
- Suspicious payment activity;
- Repeated COD refusals;
- False return claims;
- False delivery claims;
- Account misuse;
- Website abuse;
- Other suspicious activity.
Such processing may include reviewing order history, delivery records, communication records, and other information relevant to the investigation, subject to applicable law.
29. Unboxing Videos and Return Investigations
Where you submit an unboxing video or other evidence as part of a return, refund, damaged-product, missing-product, or incorrect-product claim, Zyra Creation may process that material for the purpose of:
- Investigating your claim;
- Verifying the condition of the shipment;
- Preventing fraud;
- Resolving disputes;
- Processing a replacement or refund.
Such material may be retained for as long as reasonably necessary to complete the investigation or comply with legal obligations.
30. Data Breaches and Security Incidents
If Zyra Creation becomes aware of a personal-data breach or security incident that requires notification under applicable law, we will take appropriate steps in accordance with applicable legal requirements.
This may include:
- Investigating the incident;
- Taking steps to contain and remediate it;
- Notifying affected individuals where required;
- Notifying relevant authorities where required.
31. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes may be made to reflect:
- Changes in our business;
- Changes in our website;
- Changes in technology;
- Changes in the services we use;
- Changes in applicable law;
- Changes in privacy requirements.
The updated Privacy Policy will be published on this page with a revised Last Updated date.
Where required by law, we will provide additional notice or obtain consent for material changes.
32. Grievance Redressal
If you have a complaint or grievance concerning the processing of your personal information, you may contact Zyra Creation.
Grievance Officer:
Mr. Lukman Kachra
Contact:
+91 – 9909600110
Address:
ZYRA Creation
Ground Floor Shop-1, Plot-44,
Jay Narayan Industrial Estate,
Anjana Farm, Surat-394210,
Gujarat, India
You may also contact us through:
We will acknowledge and address grievances within the timelines required by applicable law.
33. Data Protection Contact
For privacy and personal-data related questions, you may contact:
ZYRA Creation
Ground Floor Shop-1, Plot-44,
Jay Narayan Industrial Estate,
Anjana Farm, Surat-394210,
Gujarat, India
Phone / WhatsApp: +91 99096 00110
Contact Form:
https://zyracreation.com/contact/
If applicable law requires Zyra Creation to appoint a specific Data Protection Officer or other designated privacy contact, the relevant details will be published here.
34. Governing Law
This Privacy Policy shall be governed by the laws of India, subject to applicable data-protection, consumer-protection, and other mandatory legal provisions.
35. Your Acceptance
By using the Zyra Creation website, creating an account, submitting information, or placing an order, you acknowledge that you have had an opportunity to review this Privacy Policy.
Where applicable law requires consent for a particular processing activity, Zyra Creation will seek consent through an appropriate affirmative mechanism.
Nothing in this Privacy Policy is intended to remove or restrict any privacy or consumer rights that cannot legally be excluded.
36. Contact Us
If you have questions about this Privacy Policy or how Zyra Creation handles personal information, please contact us:
ZYRA Creation
Phone / WhatsApp: +91 99096 00110
Contact Form:
Zyra Creation Contact Us
Business Address:
Ground Floor Shop-1, Plot-44,
Jay Narayan Industrial Estate,
Anjana Farm, Surat-394210,
Gujarat, India
Last Updated: 27 August 2026